Privacy Policy
Last updated: June 9, 2025
1. Introduction
At PDF Toolbox ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Your Privacy Matters: We believe in transparency and your right to control your personal data. This policy explains your rights and how we protect your information.
2. Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, subscribe to our service, or contact us:
- Name and email address
- Payment information (processed securely by our payment providers)
- Profile information and preferences
- Communications with our support team
Document Data
When you use our PDF processing services, we temporarily process your documents:
- PDF files and other documents you upload
- Processed and converted files
- File metadata (size, type, processing time)
Important: Your documents are automatically deleted from our servers after processing. We do not store or access the content of your files.
Usage Information
We automatically collect certain information about your use of our service:
- IP address and device information
- Browser type and version
- Pages visited and features used
- Usage patterns and preferences
- Error logs and performance data
Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential cookies for service functionality
- Analytics cookies to understand usage patterns
- Preference cookies to remember your settings
- Security cookies to protect against fraud
3. How We Use Your Information
Service Provision
- Process your PDF documents
- Manage your account and subscription
- Provide customer support
- Send service-related communications
Service Improvement
- Analyze usage patterns
- Improve our features and performance
- Develop new tools and services
- Ensure security and prevent fraud
Legal Compliance
- Comply with legal obligations
- Protect our rights and property
- Investigate potential violations
- Respond to legal requests
Communication
- Send important service updates
- Respond to your inquiries
- Provide technical support
- Send marketing communications (with consent)
4. Information Sharing and Disclosure
We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Limited Sharing
We may share your information only in the following circumstances:
- Service Providers: With trusted third-party providers who help us operate our service (payment processing, hosting, analytics)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect our rights, property, or safety, or that of our users
- Consent: With your explicit consent for specific purposes
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
Technical Safeguards
- • SSL/TLS encryption in transit
- • Encryption at rest for sensitive data
- • Regular security audits and updates
- • Secure data centers and infrastructure
Operational Safeguards
- • Access controls and authentication
- • Employee training and background checks
- • Incident response procedures
- • Regular backup and recovery testing
Note: While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
Document Files
24 Hours
Automatically deleted after processing
Account Data
Active Period
Retained while account is active
Usage Logs
12 Months
For security and analytics
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Control
- Access your personal information
- Update or correct your data
- Download your data (portability)
- Delete your account and data
Processing Control
- Restrict processing of your data
- Object to certain processing
- Withdraw consent (where applicable)
- Opt-out of marketing communications
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.
8. International Data Transfers
Our services are hosted in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.
We ensure that any international transfers of personal data are protected by appropriate safeguards, including standard contractual clauses approved by relevant authorities.
9. Children's Privacy
Age Restriction
Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
If you believe we have collected information from a child under 18, please contact us immediately, and we will take steps to remove such information.
10. Third-Party Services
Our service may contain links to third-party websites or integrate with third-party services. This privacy policy does not apply to those external services.
Third-Party Integrations
- • Payment processors (Stripe, PayPal)
- • Analytics services (Google Analytics)
- • Customer support tools
- • Cloud hosting providers
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a prominent notice on our service
Your continued use of our service after any changes constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Officer
Email: supportpdf@pdf-expert.live
General Support: Contact Form
Data Protection
For GDPR/CCPA requests
Data deletion requests
Privacy rights inquiries